FAQ
What types of products does LIPOXI offer?
LIPOXI specializes in a diverse range of high-quality makeup products, particularly focusing on lip-related items such as long-lasting lip glosses and versatile lip liner sets. Our products are designed to cater to both makeup enthusiasts and professionals, ensuring that everyone can achieve their desired beauty effortlessly.
What is the delivery policy for LIPOXI products?
We offer free worldwide delivery on all orders. For customers in the USA, we provide fast shipping, with delivery typically occurring within 4 to 7 days. This ensures that you receive your products promptly and can start enjoying them as soon as possible.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this tracking number to monitor the status of your shipment through our designated shipping partner's website.
What is the return policy for LIPOXI products?
LIPOXI has a 30-day return policy. To be eligible for a return, items must be in the same condition as received, unworn or unused, with tags, and in their original packaging. Please contact us at support@lipoxi.com to initiate a return.
Are there any exceptions to the return policy?
Yes, certain items cannot be returned, including perishable goods, custom products, and personal care items such as beauty products. Additionally, we do not accept returns for sale items or gift cards. If you have questions regarding a specific item, please reach out to us for clarification.
How long does it take to process a refund?
Once we receive and inspect your return, we will notify you of the approval status of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.
Can I exchange an item?
The most efficient way to obtain a different item is to return the original product and, once the return is accepted, make a separate purchase for the new item. This ensures that you receive the desired product without unnecessary delays.